Welcome to AlkaClay, a handcrafted clay products website. These Terms and Conditions govern access and use of the Website, including all products, features and content provided. By accessing or using the Website, you acknowledge and agree to be bound by these Terms and Conditions, which form a valid and binding agreement between you and the Company.

1. Definitions

TERM	MEANING
Business Day(s)	A day other than a weekend or public holiday in the relevant jurisdiction.
Company	AlkaClay, operating the website www.alkaclay.com.
Force Majeure Event	Any event beyond the Company’s reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, government actions, pandemics, or failures of telecommunications, payment networks, or internet services.
Personal Data	Any data relating to an identified person, or one who can be identified directly or indirectly by linking data or identifiers.
Website	www.alkaclay.com.
Product(s)	Handcrafted clay products offered for sale.
Terms and Conditions	These Terms governing use of the Website.
Third-Party Sites	Any third-party website, platform, tool, plugin or service.
User(s)	Individuals or entities who access or use the Website.
You / Yours	You as a User of the Website.
User Account	Your account on the Website, if enabled.

2. Your Consent

By visiting the Website, you confirm that you are at least eighteen (18) years of age and not barred from entering into contracts under applicable law, and you provide unconditional consent to these Terms and Conditions. If you disagree, do not use the Website.

3. Description of the Website

The Website provides Users access to handcrafted clay products offered for sale or pre-order, along with related information and care guidance.

4. Use of the Website

Subject to your compliance with these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable licence to:

• Access and use the Website solely for its intended purpose, and
• Access and use content and materials made available through the Website solely for personal use.

You must not:

• Misuse the Website, attempt unauthorised access, or interfere with its operation,
• Use robots, data mining or similar tools to extract content,
• Upload viruses or harmful elements,
• Post unlawful, infringing, defamatory, threatening, indecent, obscene or profane materials,
• Copy, reproduce, duplicate, resell or transfer Website content for commercial purposes without prior written consent.

5. User Account

If User Accounts are enabled, you must provide accurate information and keep it updated. You are responsible for safeguarding credentials and notifying us of any unauthorised use. We may suspend, restrict or terminate accounts at our discretion for breach, suspected misuse, or conduct we deem unacceptable.

6. Orders and Purchases

• Orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order, including due to suspected fraud, incorrect pricing, supply limitations, or operational issues.
• Pre-orders and made-to-order items may require additional production time, and timelines may be communicated at checkout or via direct communication.

7. Product Information and Care

All Products are handcrafted. Natural variations in colour, texture, surface marks, and minor dimensional differences are inherent to handmade clay and are not defects.

Care and usage guidance is provided on the Website and may be included with the Product. Improper care or misuse may result in damage, and the Company is not liable for damage resulting from use inconsistent with published care instructions.

8. Payments

You agree to pay fees as specified at checkout. Payment processing is handled by third-party providers, and we do not store full payment card details.

9. Shipping, Returns and Exchanges

Shipping and delivery information, returns, exchanges, and damage reporting deadlines are governed by our Shipping & Returns Policy, available on the Website, and incorporated by reference into these Terms.

For international orders, you are responsible for any import duties, taxes, or clearance fees charged by your local authorities unless explicitly stated otherwise at checkout.

10. Pricing and Taxes

Prices are shown in the currency displayed on the Website. Taxes may apply depending on your location and applicable law. We reserve the right to change prices at any time, but changes will not affect orders already accepted and paid for.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

The Website and Products are provided on an “as is” and “as available” basis,

We are not liable for indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profits, revenue, goodwill, use or data,

Our total liability to you for any claim shall not exceed the amount paid by you for the Product(s) giving rise to the claim.

We are not liable for failure or delay due to a Force Majeure Event.

12. Indemnity

You agree to indemnify, defend and hold harmless the Company and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs and expenses arising from:

• Your access to or use of the Website,
• Your breach of these Terms and Conditions,
• Your violation of third-party rights.

13. Third-Party Sites

Links to Third-Party Sites may be provided for convenience only and do not constitute endorsement. We are not responsible for their content, terms, or practices.

14. Submissions

If you submit reviews, feedback, photos, or other content, you warrant you have the rights to do so and that the content does not violate third-party rights. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such submissions for business purposes, including marketing, unless you request removal where applicable.

15. Intellectual Property

All content on the Website, including text, product images, branding, designs, logos, and visuals, is owned by AlkaClay or licensed to us and is protected by applicable intellectual property laws. No use is permitted without prior written consent.

16. Severability

If any part of these Terms is found unenforceable, the remaining provisions will remain in full force to the fullest extent permitted by law.

17. Amendment

We may change these Terms at any time by updating the Website. Continued use constitutes acceptance of the revised Terms.

18. Notices and Communications

Notices to you may be delivered electronically. Notices to us can be sent to: info@alkaclay.com

19. Governing Law and Jurisdiction

These Terms are governed by the laws applicable to the Company’s place of establishment, without prejudice to any mandatory consumer protection rights you may have in your country of residence. Disputes shall be resolved in the competent courts of the applicable jurisdiction.

20. Termination

We may suspend or terminate access for breach of these Terms or misuse of the Website. Termination does not affect accrued rights or payment obligations incurred prior to termination.

21. Disclaimer

Content on the Website is for informational purposes only. We make no guarantees regarding suitability beyond what is expressly stated. Use of Products is at your own risk and should follow care guidance provided.